Welcome to LVI Low Vision International´s support. All our products are produced with high quality in focus, but owning any technology product can bring up a wide range of questions. Therefore you can here find helpful information as user guides, product brochures, FAQ etc. You can also download software. 

If your Product Needs Service

 

If you need help with service and support you are welcome to contact the relevant service unit below.

 

NOTE THAT OUT-OF-WARRANTY PRODUCTS SHIPPED TO ONE OF OUR SERVICE CENTERS WILL BE SUBJECT TO A $135 SERVICE CHARGE REGARDLESS OF SERVICE DISCOVERY.

 

Shipping boxes, inserts, casesThere is always some risk involved in shipping a video magnifier. The boxes LVI uses to ship the product to you have been field tested for many years. They are sturdy and have proper supports (inserts) that cradle the product.

 

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IF YOU CHOOSE TO SHIP YOUR PRODUCT IN ANOTHER BOX WITH OTHER PACKAGING, YOU DO SO AT YOUR OWN RISK.

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Service & Software Support USA

 

Lew Erlich

Phone:  (888) 460-8434
E-mail: service@lviamerica.com

 

Address:                

Video Electronics c/o LVI America Inc.

157 Main St.

Unit B

North Reading, MA 01864

 

Service & Software Support Canada

Rick Chant

Phone:  (778) 847-6840 or (833) 508-6840 (toll free for Canada only)
E-mail: service.canada@lviamerica.com

 

Address:                

Chaos Technical Services

3622 Maginnis Ave.

North Vancouver

BC

V7K 2L6

 

Read more about routines for service and support

TeamViewer

Click the link below to download TeamViewer. TeamViewer is a software that allows our support technicians to access your computer. This will make it easier to solve your problem! 

 

Download Teamviewer